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  • How can I track my order?
    Purchases made on will be delivered by Every. Tracking information will be shared once your order is shipped.
  • Why have I not received my order yet?
    Please check the following before contacting our customer service team:
 - Check you have received an email confirming your order has been dispatched. 
- Check the tracking information that is included in your dispatch confirmation email using the relevant link. 
- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery. 
- Check nobody at your address has taken the delivery on your behalf.
 - Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case. 
+ Please contact Every and we’ll do our best to resolve the issue as quickly as possible.
  • Do you offer free shipping?
    Yes we offer our customers free shipping.
  • How long until I receive my order?
    Orders are shipped Monday to Friday excluding UK Bank Holidays. Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods. Please allow 2-3 business days for delivery of you order
  • I am missing an item from my order, what shall I do?
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